Privacy Policy for Fathom Fit
At Fathom Fit, your privacy is paramount. This Privacy Policy describes how Fathom Fit collects, uses, and shares your personal information when you use our services, including personalized fitness programs, strength and conditioning coaching, nutrition guidance, group fitness classes, online workout platforms, marine-themed wellness retreats, athletic performance optimization, and aquatic fitness classes, whether online or in person. We are committed to protecting your personal data in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant international regulations like GDPR where applicable to our operations.
Information We Collect
We collect various types of information to provide and improve our health and fitness services. This may include:
- Personal Identifiable Information (PII): This includes your name, contact information (email address, phone number), physical address, date of birth, and payment information when you register for services, make a purchase, or communicate with us.
- Health and Fitness Information: To tailor personalized programs, we may collect information about your fitness goals, physical activity levels, dietary preferences, health conditions, injury history, and body measurements. This sensitive information is collected with your explicit consent.
- Usage Data: When you interact with our online platform, we automatically collect data about your activity, such as your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This helps us understand how our services are used and how to improve them.
- Communication Data: We may record communications with you, such as customer service inquiries, feedback, and testimonials, to improve our service and for quality assurance.
How We Use Your Information
Your information is used for the following purposes:
- To provide and manage our services, including delivering personalized fitness programs, nutrition guidance, and facilitating group classes or retreats.
- To process your transactions and maintain your account.
- To communicate with you about your services, updates, promotions, and important notices.
- To improve and optimize our website, services, and user experience.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- For research and analytics to better understand our client base and service effectiveness, always using aggregated or anonymized data where possible.
Sharing Your Information
Fathom Fit respects your privacy and will not sell or rent your personal information to third parties. We may share your information only in the following contexts:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, hosting providers, email marketing services). These providers are contractually bound to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change of ownership or control of your personal data.
- With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection or with your explicit consent.
Data Security
Fathom Fit implements reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use secure servers, encryption, and access controls to safeguard your data. However, no internet transmission is entirely secure, and we cannot guarantee absolute security of your data.
Your Data Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal exceptions.
- Right to Restrict Processing: You can request that we limit the way we use your personal data.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in a timely manner as required by law.
Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them for purposes such as remembering your preferences, analyzing site traffic, and for security. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website or services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
Fathom Fit may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "last updated" date at the beginning of the policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Fathom Fit
789 Harbourfront Drive, Suite 205, Toronto, ON, M5J 2R7, Canada